How To Fix CRM_PS_ACTIVITY016 - Anchor &1 was not found in case record of case GUID &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ACTIVITY - Messages for FM CRM_PS_ACTIVITY_CREATE

• Message number: 016

• Message text: Anchor &1 was not found in case record of case GUID &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ACTIVITY016 - Anchor &1 was not found in case record of case GUID &2 ?

  The SAP error message CRM_PS_ACTIVITY016 indicates that a specific anchor (or reference point) associated with a case record could not be found. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with case management or service processes.
  Cause:
  
  Missing Anchor: The anchor specified in the error message (denoted as &1) does not exist in the case record identified by the GUID (Globally Unique Identifier) &2. This could happen if the anchor was deleted or never created.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries or corruption in the case data.
  Incorrect Configuration: The system configuration might not be set up correctly, leading to references to non-existent anchors.
  User Error: The user might have entered an incorrect anchor or GUID when trying to access or manipulate the case.
  
  Solution:
  
  Verify Anchor Existence: Check the case record using the provided GUID to see if the anchor exists. You can do this by navigating to the case management area in SAP CRM and searching for the case using the GUID.
  Recreate the Anchor: If the anchor is missing, you may need to recreate it. This could involve creating a new anchor entry in the case record.
  Check for Data Integrity: Run data consistency checks or reports to identify any inconsistencies in the case records. This may involve using transaction codes or tools provided by SAP for data validation.
  Review Configuration: Ensure that the system configuration related to case management and anchors is set up correctly. This may involve consulting with your SAP Basis or configuration team.
  Consult Documentation: Refer to SAP documentation or notes related to CRM case management for any specific guidelines or troubleshooting steps.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you navigate case records, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that might address this error.
  User Roles and Permissions: Ensure that the user has the necessary permissions to access and modify case records and anchors.
  
  By following these steps, you should be able to diagnose and resolve the CRM_PS_ACTIVITY016 error effectively.