How To Fix CRM_PS_ACTIVITY016 - Anchor &1 was not found in case record of case GUID &2

CRM_PS_ACTIVITY016 - Overview

• Message type: E = Error

• Message class: CRM_PS_ACTIVITY - Messages for FM CRM_PS_ACTIVITY_CREATE

• Message number: 016

• Message text: Anchor &1 was not found in case record of case GUID &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ACTIVITY016 - Anchor &1 was not found in case record of case GUID &2 ?

  The SAP error message CRM_PS_ACTIVITY016 indicates that a specific anchor (or reference point) associated with a case record could not be found. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with case management or service processes.
  
  Cause:
  
  Missing Anchor: The anchor specified in the error message (denoted as &1) does not exist in the case record identified by the GUID (Globally Unique Identifier) &2. This could happen if the anchor was deleted or never created.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries or corruption in the case data.
  Incorrect Configuration: The system configuration might not be set up correctly, leading to references to non-existent anchors.
  User Error: The user might have entered an incorrect anchor or GUID when trying to access or manipulate the case.
  
  
  Solution:
  
  Verify Anchor Existence: Check the case record using the provided GUID to see if the anchor exists. You