How To Fix CRM_PS_ACTIVITY012 - Error while saving case GUID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ACTIVITY - Messages for FM CRM_PS_ACTIVITY_CREATE

• Message number: 012

• Message text: Error while saving case GUID &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ACTIVITY012 - Error while saving case GUID &1 ?

  The SAP error message CRM_PS_ACTIVITY012 typically indicates that there is an issue when trying to save a case in the SAP CRM system. The error message suggests that there is a problem with the case GUID (Globally Unique Identifier) that is being processed.
  Possible Causes:
  
  Invalid GUID: The GUID being used may not be valid or may not exist in the system.
  Database Locking: There may be a database lock on the case or related objects, preventing the save operation.
  Authorization Issues: The user may not have the necessary authorizations to save the case.
  Data Inconsistencies: There may be inconsistencies in the data being saved, such as missing mandatory fields or incorrect data formats.
  System Configuration: There may be configuration issues in the CRM system that are preventing the case from being saved.
  
  Solutions:
  
  Check the GUID: Verify that the GUID being used is correct and exists in the system. You can do this by checking the relevant database tables or using transaction codes like SE11 to view the data.
  Release Locks: If there are database locks, you may need to wait for them to be released or manually release them using transaction SM12.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the save operation. You can check this using transaction SU53 to analyze authorization issues.
  Validate Data: Check the data being entered for the case to ensure that all mandatory fields are filled out correctly and that the data formats are valid.
  Check Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly for case management.
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require the assistance of a developer or SAP Basis team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_DNO_MONITOR, and SE11 for data dictionary checks.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for case management to ensure that you are following the correct procedures for saving cases.
  
  If the issue continues after trying the above solutions, it may be beneficial to reach out to SAP support or consult with your internal SAP team for further assistance.