How To Fix CRM_PROVIDER_MA036 - Product range &1 is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER_MA - Messages for provider master agreement

• Message number: 036

• Message text: Product range &1 is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER_MA036 - Product range &1 is not active ?

  The SAP error message CRM_PROVIDER_MA036 indicates that the product range specified (denoted as &1) is not active in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate product data that is not currently available for use.
  Cause:
  
  Inactive Product Range: The product range you are trying to use has not been activated in the system. This could be due to it being newly created or deactivated for some reason.
  Configuration Issues: There may be configuration settings that prevent the product range from being active.
  Data Consistency: The product range might not have been properly maintained or might have inconsistencies in the data.
  
  Solution:
  
  
  Activate the Product Range:
  
  Go to the relevant transaction in SAP (e.g., CRM Product Management).
  Check the status of the product range and activate it if it is not active.
  Ensure that all necessary data for the product range is complete and correct.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to product ranges in your SAP system.
  Ensure that the product range is correctly set up in the system and that all necessary parameters are configured.
  
  
  
  Data Maintenance:
  
  Verify that the product range has been properly maintained in the system.
  Check for any missing or incorrect entries that could lead to the product range being inactive.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific steps on how to activate product ranges in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing CRM orders and products.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message CRM_PROVIDER_MA036.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and activate product ranges.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.