How To Fix CRM_PROVIDER156 - Product &1 can only be used in subscription orders

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 156

• Message text: Product &1 can only be used in subscription orders

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER156 - Product &1 can only be used in subscription orders ?

  The SAP error message CRM_PROVIDER156 indicates that a specific product (denoted by &1) is restricted to being used only in subscription orders. This means that the product is configured in the system to be available exclusively for subscription-based sales, and attempting to use it in a different context (like a standard sales order) will trigger this error.
  Cause:
  
  Product Configuration: The product in question has been set up in the SAP system to be a subscription product. This is typically done in the product master data where the product type or sales area is defined.
  Order Type: The order type being used does not support subscription products. For example, if you are trying to create a standard sales order instead of a subscription order, this error will occur.
  
  Solution:
  
  
  Check Product Configuration:
  
  Go to the product master data in SAP and verify the settings for the product. Ensure that it is indeed marked as a subscription product.
  If the product should be available for other types of orders, you may need to adjust its configuration.
  
  
  
  Use the Correct Order Type:
  
  If you are trying to sell this product, ensure that you are creating a subscription order. This may involve selecting the correct order type in the sales order creation process.
  Review the order type settings in your SAP system to ensure that it is configured to handle subscription products.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines provided by your organization regarding the use of subscription products. There may be specific processes or workflows that need to be followed.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes or by using the correct order type, consider reaching out to your SAP support team for further assistance. They may be able to provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Product Master Data: Understanding how to navigate and modify product master data in SAP is crucial for resolving this error.
  Order Management: Familiarity with the different order types and their configurations in SAP CRM can help prevent similar issues in the future.
  Subscription Management: If your organization deals with subscription products frequently, consider training or resources on managing subscription-based sales effectively within SAP.
  
  By following these steps, you should be able to address the CRM_PROVIDER156 error and ensure that the product is used correctly within the appropriate order context.