How To Fix CRM_PROVIDER038 - Contract or order not found; try different search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 038

• Message text: Contract or order not found; try different search criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER038 - Contract or order not found; try different search criteria ?

  The SAP error message CRM_PROVIDER038 indicates that the system could not find a contract or order based on the search criteria provided. This can occur in various scenarios, such as when trying to retrieve a contract or order in the SAP CRM system.
  Causes:
  
  Incorrect Search Criteria: The most common cause is that the search criteria entered do not match any existing contracts or orders. This could be due to typos, incorrect dates, or wrong status filters.
  Data Not Yet Created: The contract or order may not have been created yet or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the contract or order.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing data.
  Filters Applied: There may be filters applied in the search that are too restrictive.
  
  Solutions:
  
  Verify Search Criteria: Double-check the search criteria you are using. Ensure that you are using the correct contract/order number, dates, and other relevant fields.
  Check for Existence: Confirm that the contract or order actually exists in the system. You can do this by checking the relevant tables or using other transaction codes.
  Adjust Filters: If you have applied filters, try removing them or broadening the search criteria to see if you can retrieve the desired data.
  Check Authorizations: Ensure that you have the necessary permissions to access the contract or order. You may need to contact your system administrator for assistance.
  Consult with IT Support: If you suspect a data synchronization issue or if the problem persists, consult your IT support team to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you search for contracts or orders, such as CRMD_ORDER for orders or CRMD_ORDERADM_H for order administration.
  SAP Notes: Check SAP Notes for any known issues related to this error message. Sometimes, there may be patches or updates that address specific problems.
  Documentation: Review SAP documentation or user manuals for guidance on searching for contracts and orders effectively.
  
  By following these steps, you should be able to resolve the CRM_PROVIDER038 error and successfully retrieve the desired contract or order.