How To Fix CRM_PROVIDER009 - External credit check was not OK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 009

• Message text: External credit check was not OK

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER009 - External credit check was not OK ?

  The SAP error message CRM_PROVIDER009: External credit check was not OK typically occurs in the context of the SAP Customer Relationship Management (CRM) system when an external credit check fails. This can happen during sales order processing, contract management, or other transactions that require credit validation.
  Causes:
  
  Credit Limit Exceeded: The customer may have exceeded their credit limit as defined in the system.
  Credit Status: The customer's credit status may be flagged as "blocked" or "not approved" in the external credit management system.
  External System Issues: There may be issues with the external credit check provider (e.g., connectivity issues, service outages).
  Configuration Issues: Incorrect configuration in the credit management settings or in the integration with the external credit check provider.
  Data Issues: Missing or incorrect customer data that is required for the credit check.
  
  Solutions:
  
  Review Customer Credit Data: Check the customer's credit limit and status in the SAP system. Ensure that the customer has a valid credit limit and is not blocked.
  Check External Credit Provider: Verify that the external credit check provider is functioning correctly. This may involve checking logs or contacting the provider for support.
  Adjust Credit Limits: If necessary, adjust the customer's credit limit or status in the system to allow the transaction to proceed.
  Configuration Review: Review the configuration settings for credit management in SAP to ensure they are set up correctly. This includes checking the integration settings with the external credit check provider.
  Data Validation: Ensure that all required customer data is complete and accurate. This includes checking for any missing information that may be needed for the credit check.
  Consult Documentation: Refer to SAP documentation or support notes related to credit management and the specific error message for additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FD32 (Change Customer Credit Management) or FD30 (Display Customer Credit Management) to review and manage customer credit data.
  SAP Notes: Check for relevant SAP Notes that may provide additional insights or fixes related to this error message.
  Integration Settings: Review the integration settings between SAP and the external credit check provider to ensure that they are correctly configured.
  User Authorizations: Ensure that the user has the necessary authorizations to perform credit checks and view customer credit data.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.