How To Fix CRM_PROVIDER002 - Identify account (ID: &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 002

• Message text: Identify account (ID: &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER002 - Identify account (ID: &1) ?

  The SAP error message CRM_PROVIDER002 with the description "Identify account (ID: &1)" typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to identify or find the specified account based on the provided ID. This can happen for various reasons, including data inconsistencies, missing entries, or issues with the configuration.
  Causes:
  
  Invalid Account ID: The account ID provided may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the database that prevent the system from retrieving the account information.
  Authorization Issues: The user may not have the necessary permissions to access the account data.
  System Configuration: There may be issues with the configuration of the CRM system or the underlying database.
  Data Deletion: The account may have been deleted or archived, making it unavailable for retrieval.
  
  Solutions:
  
  Verify Account ID: Check the account ID you are using to ensure it is correct and exists in the system.
  Check Data Consistency: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check if the account exists in the relevant tables (e.g., BUT000 for business partners).
  Review Authorizations: Ensure that the user has the necessary authorizations to access the account data. You can check this using transaction SU53 to see if there are any authorization issues.
  Consult with Basis Team: If you suspect a configuration issue, consult with your SAP Basis team to check for any system errors or inconsistencies.
  Check for Deletion/Archiving: Verify if the account has been deleted or archived. If it has been archived, you may need to restore it or access it through the archive.
  Debugging: If you have access to debugging tools, you can debug the transaction to see where the error is occurring and gather more information.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER, and CRM_UI.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Documentation: Review the SAP Help Portal for documentation related to CRM account management and error handling.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support or your internal SAP support team for further assistance.