How To Fix CRM_PRODUCT_WARRANTY036 - Entering a warranty with service data is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 036

• Message text: Entering a warranty with service data is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY036 - Entering a warranty with service data is not supported ?

  The SAP error message CRM_PRODUCT_WARRANTY036 indicates that there is an issue with entering warranty information that includes service data in the SAP Customer Relationship Management (CRM) system. This error typically arises when trying to create or modify warranty data for a product, but the system does not support the inclusion of service data in the warranty entry.
  Cause:
  
  Service Data Not Supported: The primary cause of this error is that the warranty entry you are trying to create or modify is not configured to accept service data. This could be due to system settings or the specific configuration of the warranty type.
  Configuration Issues: The warranty type may not be set up correctly in the system to allow for service data to be associated with it.
  Data Entry Errors: There may be incorrect or incomplete data being entered that does not meet the system's requirements for warranty entries.
  
  Solution:
  
  
  Check Warranty Configuration: Review the configuration settings for the warranty type in the SAP system. Ensure that the warranty type is set up to allow for service data if that is required for your business process.
  
  Navigate to the warranty configuration settings in the SAP system (usually found in the customizing settings under CRM).
  Verify the settings for the warranty type and ensure that it is configured to accept service data.
  
  
  
  Review Service Data Requirements: If service data is not needed for the warranty entry, ensure that you are not including it in your entry. Remove any service data fields that are not applicable.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on warranty management and service data handling. This can provide insights into the correct procedures and configurations.
  
  
  Contact SAP Support: If the issue persists after checking the configuration and data entry, consider reaching out to SAP support for further assistance. They can provide more detailed troubleshooting based on your specific system setup.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  Training and Documentation: Ensure that users involved in warranty management are trained on the correct processes and understand the limitations of the system regarding service data and warranties.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.