How To Fix CRM_PRODUCT_SALES024 - No distribution chain selection exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_SALES - Message Class for Package CRM_PRODUCT_SALES

• Message number: 024

• Message text: No distribution chain selection exists

What causes this issue?

The current view contains data specific to the distribution chain. The
system therefore tried to integrate the window for the distribution
chain selection into the current view. However, the distribution chain
selection could not be found.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that the table COMC_SETTYPE contains an entry for the set type ID
CRMM_PR_SALESH.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_SALES024 - No distribution chain selection exists ?

  The SAP error message CRM_PRODUCT_SALES024 indicates that there is no distribution chain selection available for the product in question. This error typically arises in the context of sales and distribution processes within the SAP Customer Relationship Management (CRM) module, particularly when trying to access or manage product data that requires a distribution chain.
  Cause:
  
  Missing Distribution Chain: The most common cause is that the product does not have a distribution chain assigned to it. A distribution chain is a combination of a sales organization and a distribution channel, which is necessary for sales-related processes.
  Incorrect Configuration: The distribution chain may not be properly configured in the system, or the product may not be assigned to the correct sales organization or distribution channel.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the product master or sales organization data.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or manage the distribution chain for the product.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in the SAP system and verify if the distribution chain is assigned correctly.
  Ensure that the product is linked to the appropriate sales organization and distribution channel.
  
  
  
  Maintain Distribution Chain:
  
  If the distribution chain is missing, you can create or maintain it using transaction codes like MM01 (Create Material) or MM02 (Change Material) to add the necessary distribution chain details.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system for sales organizations and distribution channels. Ensure that they are set up correctly in the customizing settings (transaction code SPRO).
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data. You can use transaction codes like SE16 to view the relevant tables and check for missing entries.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and manage the distribution chain. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing distribution chains and resolving related errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM01, MM02, CRM_PRODUCT, and SPRO for managing product and distribution chain data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the CRM_PRODUCT_SALES024 error effectively.