How To Fix CRM_PRODUCT_SALES021 - Pricing reference product & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_SALES - Message Class for Package CRM_PRODUCT_SALES

• Message number: 021

• Message text: Pricing reference product & does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_SALES021 - Pricing reference product & does not exist ?

  The SAP error message CRM_PRODUCT_SALES021 indicates that the pricing reference product specified in the transaction does not exist in the system. This error typically occurs in the context of sales and distribution processes within SAP CRM when trying to access or process pricing information for a product that is not recognized by the system.
  Cause:
  
  Non-Existent Product: The product referenced in the pricing condition does not exist in the system.
  Incorrect Product ID: There may be a typo or incorrect product ID being used in the transaction.
  Product Not Activated: The product might not be activated or may not have been properly created in the system.
  Data Synchronization Issues: If the product data is supposed to be synchronized from another system (like SAP ERP), there may be issues with the data transfer.
  Missing Master Data: The necessary master data for the product may not have been maintained in the CRM system.
  
  Solution:
  
  Verify Product Existence: Check if the product ID exists in the system. You can do this by navigating to the product master data in SAP CRM.
  Check for Typos: Ensure that the product ID entered in the transaction is correct and does not contain any typographical errors.
  Activate Product: If the product exists but is not activated, ensure that it is activated in the system.
  Maintain Master Data: If the product is missing, create or maintain the necessary master data for the product in the CRM system.
  Data Synchronization: If the product data is supposed to be synchronized from another system, check the synchronization process and ensure that it has completed successfully.
  Consult Documentation: Review any relevant documentation or guidelines for maintaining product data in your specific SAP environment.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to check the sales order or BP to check business partner data.
  Master Data Maintenance: Familiarize yourself with the process of maintaining product master data in SAP CRM, which may involve using transaction codes like CMM1 for creating products.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.