How To Fix CRM_PRODUCT_PROPOSAL021 - No up-selling/down-selling products were found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_PROPOSAL -

• Message number: 021

• Message text: No up-selling/down-selling products were found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_PROPOSAL021 - No up-selling/down-selling products were found ?

  The SAP error message CRM_PRODUCT_PROPOSAL021 indicates that the system could not find any up-selling or down-selling products for the product you are trying to work with in the CRM system. This typically occurs in scenarios where you are attempting to create a product proposal or sales order and the system is expected to suggest alternative or complementary products.
  Causes:
  
  Missing Product Relationships: The primary cause is often that there are no defined relationships for up-selling or down-selling products in the system for the product in question.
  Configuration Issues: The configuration settings for product proposals may not be set up correctly, leading to the absence of related products.
  Data Inconsistencies: There may be inconsistencies or missing data in the product master records that prevent the system from identifying related products.
  Product Status: The product may not be active or may be in a status that does not allow for up-selling or down-selling suggestions.
  
  Solutions:
  
  
  Check Product Relationships:
  
  Go to the product master data and check if up-selling and down-selling relationships are defined for the product. You can do this in the transaction code CRMD_ORDER or through the product master data transaction.
  If relationships are missing, you can create them by defining the appropriate up-selling and down-selling products in the product hierarchy.
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration for product proposals is correctly set up in the system. This may involve checking the customizing settings in the SPRO transaction under CRM settings.
  Verify that the relevant settings for product proposals and relationship types are active.
  
  
  
  Data Maintenance:
  
  Ensure that all relevant product data is complete and accurate. This includes checking for any missing attributes or incorrect statuses that might affect product relationships.
  If necessary, update the product master data to include the required relationships.
  
  
  
  Check Product Status:
  
  Verify that the product is active and available for sales. If the product is inactive or has been discontinued, it will not have any related products.
  
  
  
  Testing:
  
  After making changes, test the functionality again to see if the error persists. You can do this by attempting to create a product proposal or sales order again.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing orders and product proposals.
  Documentation: Refer to SAP Help documentation for detailed information on product proposals and relationship management.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_PRODUCT_PROPOSAL021 and successfully find up-selling or down-selling products in your SAP CRM system.