How To Fix CRM_PRODUCT_FINANCE036 - No entries exist for device type group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_FINANCE - Message Class for CRM_PRODUCT_FINANCE Development Class

• Message number: 036

• Message text: No entries exist for device type group &1

What causes this issue?

In Customizing table CRMC_DEVTYPE_GR, there is no entry for device type
group &v1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make the missing entries, or enter a valid value.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_FINANCE036 - No entries exist for device type group &1 ?

  The SAP error message CRM_PRODUCT_FINANCE036 indicates that there are no entries for the specified device type group in the system. This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with product and device management.
  Cause:
  The error can occur due to several reasons:
  
  Missing Configuration: The device type group specified in the error message may not have been configured in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to view or access the device type group.
  Incorrect Input: The input provided for the device type group may be incorrect or misspelled.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for device type groups in the SAP system.
  Ensure that the device type group specified in the error message exists and is properly configured.
  
  
  
  Verify Data:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables (e.g., CRM_PRODUCT, CRM_DEVICE_TYPE_GROUP) for entries related to the device type group.
  If there are no entries, you may need to create them.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the device type group.
  Check the user roles and profiles to confirm that they include the required permissions.
  
  
  
  Correct Input:
  
  Double-check the input for the device type group to ensure it is correct and matches the expected format.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring device type groups and troubleshooting related issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in product and device management.
  SAP Notes: Search for SAP Notes related to CRM_PRODUCT_FINANCE036 for any specific fixes or updates provided by SAP.
  Documentation: Review the SAP Help Portal for detailed information on device management and configuration in SAP CRM.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.