How To Fix CRM_PRODUCT040 - Business Partners actively used in Product Master Data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT - Message Class CRM_PRODUCT

• Message number: 040

• Message text: Business Partners actively used in Product Master Data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT040 - Business Partners actively used in Product Master Data ?

  The SAP error message CRM_PRODUCT040 indicates that there are business partners (BPs) that are actively used in the product master data, which prevents certain operations from being performed on the product. This error typically arises when you attempt to delete or modify a product that is linked to one or more business partners.
  Cause:
  The error occurs because the product you are trying to modify or delete is associated with business partners that are currently active in the system. This association can include various roles such as vendors, customers, or other entities that are linked to the product in the SAP CRM system.
  Solution:
  To resolve the CRM_PRODUCT040 error, you can follow these steps:
  
  
  Identify the Business Partners: 
  
  Use transaction codes like BP (Business Partner) or CRMD_ORDER to find out which business partners are linked to the product. You can also check the product master data to see the associated business partners.
  
  
  
  Review Product Associations:
  
  Check the product master data for any active associations with business partners. This can be done through transaction codes like CMM1 (for product master) or CRMD_ORDER (for sales orders).
  
  
  
  Deactivate or Remove Associations:
  
  If you need to delete or modify the product, you may need to deactivate or remove the associations with the business partners. This can involve:
  
  Changing the status of the business partner.
  Removing the product from the business partner's data.
  Ensuring that the business partner is no longer actively using the product.
  
  
  
  
  
  Check for Dependencies:
  
  Ensure that there are no other dependencies or references to the product in other areas of the system, such as sales orders, contracts, or service orders.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific instructions related to your version of SAP and the configuration of your system.
  
  
  
  Testing:
  
  After making the necessary changes, attempt the operation again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, CMM1, CRMD_ORDER, and others that may help you navigate the product and business partner data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to business partners and product master data.
  System Configuration: Sometimes, the configuration of the product master data and business partner roles can affect how they interact. Review the configuration settings if necessary.
  
  By following these steps, you should be able to resolve the CRM_PRODUCT040 error and proceed with your intended operations in SAP.