How To Fix CRM_PRODUCT028 - Product ID &1 is not unique; Use the value help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT - Message Class CRM_PRODUCT

• Message number: 028

• Message text: Product ID &1 is not unique; Use the value help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT028 - Product ID &1 is not unique; Use the value help ?

  The SAP error message CRM_PRODUCT028 indicates that the Product ID you are trying to use is not unique within the system. This typically occurs when there are multiple entries in the database that match the criteria for the Product ID you are trying to enter or select. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Non-Unique Product IDs: The system has multiple products with the same ID or similar identifiers, leading to ambiguity.
  Data Entry Error: The user may have entered an incorrect or incomplete Product ID.
  Configuration Issues: There may be issues with how products are configured or categorized in the system.
  
  Solution:
  
  
  Use Value Help: The error message suggests using the "value help" feature. This allows you to search for and select a unique Product ID from a list of available products. 
  
  To do this, click on the input field for the Product ID and look for a search icon or a dropdown arrow. This will open a dialog where you can search for the product by name, category, or other attributes.
  
  
  
  Check for Duplicates: If you have access to the backend or database, you can run a query to check for duplicate Product IDs. This can help identify if there are indeed multiple entries that need to be resolved.
  
  You can use transaction codes like SE16 or SE11 to view the relevant database tables (e.g., CRMD_ORDERADM_H or CRMD_ORDERADM_I).
  
  
  
  Correct Data Entry: Ensure that you are entering the correct Product ID. Double-check for typos or incorrect values.
  
  
  Consult Documentation: Review the SAP documentation or help files related to product management in CRM to understand how Product IDs are structured and managed.
  
  
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting with a technical expert who can assist in troubleshooting the issue.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to view and manage product data.
  Training and Documentation: Familiarize yourself with the product management module in SAP CRM to better understand how to manage products and resolve issues related to product IDs.
  
  By following these steps, you should be able to address the CRM_PRODUCT028 error and successfully manage your product data in SAP.