How To Fix CRM_PRODUCT028 - Product ID &1 is not unique; Use the value help

CRM_PRODUCT028 - Overview

• Message type: E = Error

• Message class: CRM_PRODUCT - Message Class CRM_PRODUCT

• Message number: 028

• Message text: Product ID &1 is not unique; Use the value help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT028 - Product ID &1 is not unique; Use the value help ?

  The SAP error message CRM_PRODUCT028 indicates that the Product ID you are trying to use is not unique within the system. This typically occurs when there are multiple entries in the database that match the criteria for the Product ID you are trying to enter or select. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Non-Unique Product IDs: The system has multiple products with the same ID or similar identifiers, leading to ambiguity.
  Data Entry Error: The user may have entered an incorrect or incomplete Product ID.
  
  Configuration Issues: There may be issues with how products are configured or categorized in the system.
  
  
  Solution:
  
  
  Use Value Help: The error message suggests using the "value help" feature. This allows you to search for and select a unique Product ID from a list of available products. 
  
  To do this, click on the input field for the Product ID and look for a search icon