How To Fix CRM_PRICING_MD402 - There is no description available for customer group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRICING_MD - Messages for the Pricing Set

• Message number: 402

• Message text: There is no description available for customer group &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRICING_MD402 - There is no description available for customer group &1 ?

  The SAP error message CRM_PRICING_MD402, which states "There is no description available for customer group &1," typically occurs in the context of pricing and sales processes within the SAP Customer Relationship Management (CRM) module. This error indicates that the system is unable to find a description for a specific customer group that is being referenced in a pricing condition or transaction.
  Cause:
  
  Missing Customer Group Description: The most common cause of this error is that the customer group specified (represented by &1) does not have a corresponding description in the system. This can happen if the customer group was created but not fully configured.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing entries in the relevant tables that store customer group information.
  Configuration Issues: The pricing procedure or condition records may not be properly set up to handle the specified customer group.
  
  Solution:
  
  
  Check Customer Group Configuration:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to the relevant section for customer master data and ensure that the customer group in question is properly defined and has a description.
  If the customer group is missing, create it and provide a description.
  
  
  
  Maintain Condition Records:
  
  Use transaction code VK11 to maintain condition records for pricing. Ensure that the customer group is included in the relevant pricing conditions.
  If necessary, create or update the condition records to include the customer group.
  
  
  
  Review Master Data:
  
  Check the customer master data using transaction code XD03 (for general data) or VD03 (for sales area data) to ensure that the customer group is correctly assigned to the customer.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the master data to identify any discrepancies that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific notes related to the error message CRM_PRICING_MD402.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO - Customizing Implementation Guide
  VK11 - Create Condition Record
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit customer group data.
  
  
  By following these steps, you should be able to resolve the error message CRM_PRICING_MD402 and ensure that the customer group is properly defined and utilized in your SAP CRM system.