How To Fix CRM_PRICING_I505 - No Point type is maintained for product &1 with loyalty scenario &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRICING_I - Messages for the Pricing Item

• Message number: 505

• Message text: No Point type is maintained for product &1 with loyalty scenario &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRICING_I505 - No Point type is maintained for product &1 with loyalty scenario &2 ?

  The SAP error message CRM_PRICING_I505 indicates that there is no point type maintained for a specific product in the context of a loyalty scenario. This error typically arises in the SAP Customer Relationship Management (CRM) system when dealing with loyalty programs and point management.
  Cause:
  
  Missing Configuration: The primary cause of this error is that the point type for the specified product is not configured in the system. This means that the system does not know how to handle points for that product in the context of the specified loyalty scenario.
  Incorrect Product or Loyalty Scenario: The product or loyalty scenario specified in the error message may not be correctly set up or may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the master data related to the product or loyalty program.
  
  Solution:
  To resolve the error CRM_PRICING_I505, you can follow these steps:
  
  
  Check Point Type Configuration:
  
  Navigate to the configuration settings for loyalty programs in SAP CRM.
  Ensure that a point type is defined for the product in question. This can typically be done in the customizing settings under the loyalty management section.
  If a point type is not defined, create a new point type and assign it to the product for the relevant loyalty scenario.
  
  
  
  Verify Product and Loyalty Scenario:
  
  Check if the product ID (&1) and loyalty scenario ID (&2) mentioned in the error message are correct.
  Ensure that both the product and the loyalty scenario are active and properly configured in the system.
  
  
  
  Maintain Master Data:
  
  Review the master data for the product to ensure that all necessary fields related to loyalty points are filled out correctly.
  If there are any missing entries, update the product master data accordingly.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  If the error is resolved, document the changes made for future reference.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for order management or CRMD_ORDERADM_H for accessing order administration to check the details of the product and loyalty scenario.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on loyalty management and point type configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM and loyalty management.