How To Fix CRM_PRICING421 - Exchange rate is not maintained in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRICING - Messages for the Pricing Set

• Message number: 421

• Message text: Exchange rate is not maintained in Customizing

What causes this issue?

You tried to determine an exchange rate between the local currency and
document currency. However, this failed.

System Response

The exchange rate is set to 0.

How to fix this error?

Check whether you have entered a valid currency. If this is the case,
and if a valid local currency could be determined from the
organizational data, entries may be missing for the exchange rate in
Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRICING421 - Exchange rate is not maintained in Customizing ?

  The SAP error message CRM_PRICING421 indicates that there is an issue with the exchange rate not being maintained in the system's customizing settings. This error typically arises when a pricing procedure is trying to calculate prices in a currency that does not have a defined exchange rate in the system.
  
  Cause:
  
  Missing Exchange Rate: The primary cause of this error is that the exchange rate for the currency pair (e.g., from the document currency to the local currency) is not maintained in the system.
  Incorrect Configuration: The configuration settings for currency conversion may not be set up correctly in the customizing settings.
  Date Validity: The exchange rate may not be valid for the date of the transaction. Exchange rates are often maintained with specific validity periods.
  
  
  Solution:
  To resolve the CRM_PRICING421 error, follow these steps:
  
  
  Check Exchange Rate Maintenance:
  
  Go to the transaction code OB08 (or use the path: SAP Easy Access Menu > Accounting > Financial Accounting