How To Fix CRM_PRICING011 - Sequence error when triggering event '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRICING - Messages for the Pricing Set

• Message number: 011

• Message text: Sequence error when triggering event '&1'

What causes this issue?

During triggering of event &V1&, an error occurred during processing of
the pricing data.

System Response

Processing is updated. It is, however, possible that follow-up
functions cannot be implemented correctly.

How to fix this error?

Inform the system manager.

Procedure for System Administrators

Check the reporducibility of the problem. Set the display mode to
'Administrator' and activate the trace parameter to get a more
comprehensive error log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRICING011 - Sequence error when triggering event '&1' ?

  The SAP error message CRM_PRICING011 with the description "Sequence error when triggering event '&1'" typically occurs in the context of pricing in SAP CRM (Customer Relationship Management). This error indicates that there is an issue with the sequence of events that are being processed during the pricing determination.
  Causes:
  
  
  Incorrect Event Sequence: The error often arises when the system is trying to trigger a pricing event (like pricing determination) in an incorrect sequence. For example, if the system expects a certain event to occur before another, and that order is not followed, this error can occur.
  
  
  Configuration Issues: There may be issues in the configuration of the pricing procedure or the event handling in the CRM system. This could include missing or incorrectly defined pricing conditions.
  
  
  Custom Code: If there are custom enhancements or modifications in the pricing logic, they might not be handling the event sequences correctly.
  
  
  Data Issues: Inconsistent or incomplete data in the transaction or master data can also lead to this error.
  
  
  Solutions:
  
  
  Check Event Sequence: Review the sequence of events that are being triggered in your pricing logic. Ensure that the events are being called in the correct order as defined in the system.
  
  
  Review Configuration: Go through the pricing procedure configuration in the SAP CRM system. Ensure that all necessary conditions and events are properly defined and activated.
  
  
  Debugging: If you have access to the development environment, you can debug the pricing logic to see where the sequence is failing. This can help identify if there is a specific event that is not being triggered as expected.
  
  
  Check Custom Code: If there are any custom enhancements related to pricing, review the code to ensure that it is correctly handling the event sequences.
  
  
  Data Validation: Validate the data being processed to ensure that all required fields and conditions are populated correctly.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates that resolve known issues.
  
  
  Consult Documentation: Review the SAP documentation related to pricing and event handling in CRM for any additional insights or best practices.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to analyze the order data or SE80 for debugging custom code.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting business operations.
  
  By following these steps, you should be able to identify the root cause of the CRM_PRICING011 error and implement a solution to resolve it.