How To Fix CRM_PREFILL_SRVQ016 - No central person found for the user name &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 016

• Message text: No central person found for the user name &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ016 - No central person found for the user name &1 ?

  The SAP error message CRM_PREFILL_SRVQ016 indicates that the system could not find a central person record for the specified user name. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is trying to retrieve or process data related to a user, but it cannot find the corresponding central person (business partner) in the system.
  Cause:
  
  Missing Central Person Record: The most common cause is that the user does not have a corresponding central person (business partner) record in the system.
  Incorrect User Name: The user name provided may be incorrect or misspelled.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between SAP CRM and SAP ERP).
  Authorization Issues: The user may not have the necessary authorizations to access the central person data.
  
  Solution:
  
  
  Check Central Person Record:
  
  Verify if the central person (business partner) record exists for the user in the system. You can do this by navigating to the business partner transaction (e.g., BP transaction code) and searching for the user.
  If the record does not exist, you may need to create it.
  
  
  
  Verify User Name:
  
  Ensure that the user name provided in the error message is correct. Check for any typos or discrepancies.
  
  
  
  Create or Update Central Person:
  
  If the central person record is missing, create a new business partner record for the user. Ensure that all necessary details are filled in.
  If the record exists but is incomplete or incorrect, update it with the required information.
  
  
  
  Check Data Synchronization:
  
  If your system is integrated with other systems (like SAP ERP), ensure that data synchronization processes are functioning correctly. Check for any errors in the data transfer.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the central person data. You may need to consult with your SAP security team to verify and adjust authorizations if needed.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SU01 (User Maintenance), and PFCG (Role Maintenance) for managing users and business partners.
  SAP Documentation: Review SAP documentation related to CRM and business partner management for best practices and guidelines.
  Support Community: Consider reaching out to the SAP Community or forums for additional insights and experiences from other users who may have encountered the same issue.
  
  By following these steps, you should be able to resolve the CRM_PREFILL_SRVQ016 error and ensure that the user has a corresponding central person record in the system.