How To Fix CRM_PREFILL_SRVQ007 - User status alone is not sufficient for prefilling

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 007

• Message text: User status alone is not sufficient for prefilling

What causes this issue?

User status alone is not sufficient for prefilling; both user status and
a corresponding user status profile are required.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the same values for user status and user status profile. For
example, if user status is <LS>Initial</>, user status profile must also
be <LS>Initial</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ007 - User status alone is not sufficient for prefilling ?

  The SAP error message CRM_PREFILL_SRVQ007 indicates that the user status alone is not sufficient for prefilling in the context of CRM (Customer Relationship Management) processes. This error typically arises when trying to prefill certain fields or data in a CRM transaction, and the system checks the user status but finds it inadequate for the operation being performed.
  Cause:
  
  User Status Configuration: The user status assigned to the transaction may not have the necessary authorizations or settings to allow for the prefill operation.
  Business Transaction Requirements: Certain business transactions may require additional conditions or statuses to be met before allowing data to be prefixed.
  Missing Customization: The system may not be properly configured to allow for the prefill based on the current user status.
  
  Solution:
  
  
  Check User Status Configuration:
  
  Review the user status configuration in the CRM system. Ensure that the user status you are using is set up to allow for the prefill operation.
  You can do this by navigating to the relevant customizing settings in the SAP system (Transaction SPRO) and checking the user status profiles.
  
  
  
  Review Business Transaction Settings:
  
  Check the specific business transaction you are working with to see if there are additional requirements or conditions that need to be satisfied for the prefill to work.
  Ensure that the transaction type allows for the prefill based on the current user status.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the user status and prefill functionality related to your CRM version.
  
  
  
  Testing:
  
  If changes are made to the user status or transaction settings, perform tests to ensure that the prefill functionality works as expected.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations and settings, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  User Status Management: Understanding how user statuses are defined and managed in SAP CRM can help in troubleshooting similar issues.
  Transaction Types: Familiarize yourself with the different transaction types in your CRM system and their specific requirements for operations like prefill.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches that could resolve the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.