How To Fix CRM_PREFILL_SRVQ006 - Impact or urgency could not be prefilled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 006

• Message text: Impact or urgency could not be prefilled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ006 - Impact or urgency could not be prefilled ?

  The SAP error message CRM_PREFILL_SRVQ006 indicates that the system was unable to prefill the impact or urgency fields in a service request or incident. This can occur in the context of SAP Customer Relationship Management (CRM) when creating or processing service requests.
  Causes:
  
  Configuration Issues: The impact and urgency fields may not be properly configured in the system. This could be due to missing or incorrect settings in the service request type or in the relevant customizing settings.
  Missing Data: The system may require certain data to determine the impact and urgency, and if that data is missing or incomplete, it will not be able to prefill these fields.
  Authorization Issues: The user may not have the necessary authorizations to access the data required for pre-filling these fields.
  Business Rules: There may be specific business rules or logic defined in the system that prevent the pre-filling of these fields under certain conditions.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the service request type in the SAP CRM system. Ensure that the impact and urgency fields are correctly defined and that the necessary dependencies are in place.
  Data Validation: Ensure that all required data is available and correctly entered in the system. This includes checking for any mandatory fields that need to be filled out before the impact and urgency can be determined.
  Authorization Check: Verify that the user has the appropriate authorizations to access the necessary data. If not, work with your SAP security team to grant the required permissions.
  Review Business Rules: Check if there are any specific business rules or logic that might be affecting the pre-filling of these fields. This may involve reviewing custom code or configurations that dictate how impact and urgency are determined.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or updates that may address the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may provide additional insights or fixes related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests and SPRO for accessing configuration settings.
  User Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered and resolved similar issues.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.