How To Fix CRM_PRDXI032 - Error during callback to extractor

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRDXI - Message for CRM Product XI Connection

• Message number: 032

• Message text: Error during callback to extractor

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRDXI032 - Error during callback to extractor ?

  The SAP error message CRM_PRDXI032, which indicates "Error during callback to extractor," typically occurs in the context of data extraction processes in SAP CRM (Customer Relationship Management) systems. This error can arise during the extraction of data from the CRM system to other systems, such as SAP BW (Business Warehouse) or other reporting tools.
  Causes:
  
  Configuration Issues: Incorrect configuration of the data source or extractor can lead to this error. This includes issues with the data source settings or the extraction logic.
  Authorization Problems: The user or process attempting to perform the extraction may not have the necessary authorizations to access the data.
  Data Quality Issues: Problems with the data itself, such as missing or inconsistent data, can cause the extraction process to fail.
  System Performance: If the system is under heavy load or if there are performance issues, the extractor may time out or fail to respond.
  Transport Issues: If the extractor has been recently transported from one system to another, there may be inconsistencies or missing components.
  
  Solutions:
  
  Check Configuration: Review the configuration of the data source and extractor. Ensure that all settings are correct and that the extractor is properly activated.
  Review Authorizations: Verify that the user or process has the necessary authorizations to perform the extraction. This may involve checking roles and permissions in the SAP system.
  Data Validation: Perform a data quality check to ensure that the data being extracted is complete and consistent. Address any issues found during this check.
  Monitor System Performance: Check the system performance and resource utilization. If the system is under heavy load, consider scheduling the extraction during off-peak hours.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the failure.
  Re-transport Extractor: If the extractor was recently transported, ensure that all necessary components are present and correctly configured in the target system.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like RSA3 (Data Extraction) to test the extractor and see if it works outside of the batch process.
  SAP Notes: Check for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error.
  Documentation: Review the SAP documentation for the specific extractor you are using to ensure that all prerequisites and configurations are met.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance, providing them with detailed logs and error messages for a more in-depth analysis.