How To Fix CRM_POOL_LINK_API038 - Different currencies: service contract=&1; pool contract=&2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_POOL_LINK_API - Messages API Pool Linkage

• Message number: 038

• Message text: Different currencies: service contract=&1; pool contract=&2

What causes this issue?

The currency of the service contract item must agree with the currency
of the pool contract item. Otherwise you cannot assign the pool
contract.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the same currency for the (items of the) documents that you want
to link.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_POOL_LINK_API038 - Different currencies: service contract=&1; pool contract=&2 ?

  The SAP error message CRM_POOL_LINK_API038 indicates that there is a currency mismatch between a service contract and a pool contract in the SAP CRM system. This error typically arises when you are trying to link or process contracts that are denominated in different currencies, which is not allowed in the system.
  Cause:
  
  Currency Mismatch: The primary cause of this error is that the service contract and the pool contract are set up in different currencies. For example, one contract might be in USD while the other is in EUR.
  Configuration Issues: There may be configuration settings in the system that do not allow for contracts in different currencies to be linked.
  Data Entry Errors: Incorrect data entry during the creation of contracts can lead to this issue.
  
  Solution:
  
  Check Contract Currencies: Verify the currencies of both the service contract and the pool contract. You can do this by navigating to the contract details in the SAP CRM system.
  Standardize Currencies: If the contracts are indeed in different currencies, you will need to standardize them. This can involve:
  
  Changing the currency of one of the contracts to match the other.
  Creating a new contract in the correct currency if changing is not feasible.
  
  
  Configuration Review: Review the configuration settings in the SAP system to ensure that it allows for the linking of contracts in the same currency.
  Consult Documentation: Refer to SAP documentation or help resources for specific steps on how to change contract currencies or handle contract linking.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage contracts.
  Currency Settings: Check the currency settings in the customizing (SPRO) to ensure that they align with your business requirements.
  SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  By addressing the currency mismatch, you should be able to resolve the CRM_POOL_LINK_API038 error and successfully link or process the contracts as needed.