How To Fix CRM_PML_UIU038 - Multiple subject elements exist. Function not available for business role

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML_UIU - Personalized Mails: UI specific messages

• Message number: 038

• Message text: Multiple subject elements exist. Function not available for business role

What causes this issue?

The function for maintaining subject elements and conditions for
subjects is not available for the business role in which you are logged
on.

System Response

Only one subject element is displayed and can be maintained for your
business role.

How to fix this error?

To use multiple subject elements for mail forms, log on using a suitable
business role or change the settings for the parameter <NP>
CONDITION_4_SUBJECT</> for your current business role.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML_UIU038 - Multiple subject elements exist. Function not available for business role ?

  The SAP error message CRM_PML_UIU038 indicates that there are multiple subject elements associated with a particular business role, and as a result, the function you are trying to access is not available. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with business roles and their associated subject elements.
  Cause:
  
  
  Multiple Subject Elements: The primary cause of this error is that the business role you are trying to use has more than one subject element assigned to it. In SAP CRM, subject elements are used to define the context in which certain functions can be executed. If there are multiple subject elements, the system cannot determine which one to use, leading to this error.
  
  
  Configuration Issues: There may be a misconfiguration in the business role settings or the subject element assignments.
  
  
  Data Integrity Issues: There could be inconsistencies in the data related to the business role or the subject elements.
  
  
  Solution:
  
  
  Check Business Role Configuration:
  
  Go to the transaction code BP (Business Partner) or CRMD_ORDER (for CRM Order Management) and check the configuration of the business role in question.
  Ensure that the business role is correctly assigned to the relevant subject elements.
  
  
  
  Review Subject Elements:
  
  Identify the subject elements associated with the business role. You can do this by navigating to the relevant configuration settings in the SAP system.
  If there are multiple subject elements, consider consolidating them or ensuring that only one is active for the business role you are using.
  
  
  
  Adjust Role Assignments:
  
  If necessary, modify the role assignments to ensure that only one subject element is linked to the business role you are trying to access.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to business roles and subject elements for further guidance on proper configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and subject elements, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Business Roles in SAP CRM: Business roles define the functions and authorizations available to users in the CRM system. Each role can be associated with various subject elements that determine the context of operations.
  Subject Elements: These are specific entities or contexts within the CRM system that can be linked to business roles. They help in defining the scope of actions that can be performed by users assigned to those roles.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and CRMD_ORDER for CRM order management, as these can help you navigate the system to resolve the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_PML_UIU038 error in your SAP system.