How To Fix CRM_PML159 - Inconsistent Customizing settings; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 159

• Message text: Inconsistent Customizing settings; contact technical support

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

For the Customizing activity <LS>Assign Media Types to Business Partner
Roles</>, the settings differ between the source system and the target
system.
Check that the settings in the source system and the target system are
identical.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML159 - Inconsistent Customizing settings; contact technical support ?

  The SAP error message CRM_PML159 indicates that there are inconsistent customizing settings in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are discrepancies in the configuration settings related to the Product Management and Logistics (PML) module, which can affect various functionalities within the CRM system.
  Cause:
  
  Inconsistent Configuration: The error often occurs due to inconsistencies in the customizing settings for product management, such as missing or incorrect entries in the configuration tables.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be inconsistencies if not all related objects were transported correctly.
  Missing Authorizations: Sometimes, the user may not have the necessary authorizations to access certain customizing settings, leading to this error.
  Data Integrity Issues: There may be issues with the underlying data that the customizing settings rely on, such as missing master data or incorrect relationships.
  
  Solution:
  
  Check Customizing Settings: Review the customizing settings in the SAP system. You can do this by navigating to the relevant transaction codes (e.g., SPRO) and checking the settings related to Product Management and Logistics.
  Consistency Check: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to perform consistency checks on the order management data. This can help identify any inconsistencies in the data.
  Transport Management: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly. You may need to re-transport missing objects.
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify the customizing settings. You can check this in transaction SU53 or by consulting with your security team.
  Consult Documentation: Refer to SAP Notes and documentation related to the specific version of your CRM system. SAP Notes may provide specific guidance or patches to resolve known issues.
  Contact Technical Support: If the issue persists after checking the above points, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and SE80 (Object Navigator) for troubleshooting.
  Documentation: Review the official SAP documentation for CRM and PML to understand the configuration settings and their interdependencies.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_PML159 error in your SAP system.