How To Fix CRM_PML028 - Business partner &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 028

• Message text: Business partner &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML028 - Business partner &1 does not exist ?

  The SAP error message CRM_PML028 indicates that the specified business partner (BP) does not exist in the system. This error typically occurs in the context of Customer Relationship Management (CRM) processes when the system is trying to access or manipulate a business partner that has not been created or is not recognized in the database.
  Cause:
  
  Non-Existent Business Partner: The business partner ID you are trying to use does not exist in the system.
  Incorrect Business Partner ID: There may be a typo or formatting issue in the business partner ID you are entering.
  Data Synchronization Issues: If your system is integrated with other systems (like ERP), there may be synchronization issues where the business partner data has not been updated or transferred correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the business partner data.
  
  Solution:
  
  Verify Business Partner ID: Check the business partner ID you are using for any typos or errors. Ensure that it is correctly formatted.
  Check Business Partner Existence: Use transaction code BP in the SAP GUI to search for the business partner. If it does not exist, you will need to create it.
  Create Business Partner: If the business partner does not exist, you can create it using the transaction code BP. Ensure that you fill in all required fields and save the entry.
  Check Data Synchronization: If your system is integrated with other systems, ensure that the data synchronization processes are functioning correctly. You may need to check logs or run synchronization jobs.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the business partner data. You may need to consult with your SAP security team to verify this.
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  CRMD_ORDER: To check CRM orders related to the business partner.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to business partner management.
  Documentation: Review SAP documentation on business partner management for best practices and troubleshooting tips.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_PML028 error and ensure that the business partner is correctly set up in your SAP system.