How To Fix CRM_PKGRL021 - Product &1 does not belong to package &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PKGRL - Message class for package rules

• Message number: 021

• Message text: Product &1 does not belong to package &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PKGRL021 - Product &1 does not belong to package &2 ?

  The SAP error message CRM_PKGRL021 indicates that a specific product (denoted as &1) does not belong to the specified package (denoted as &2). This error typically arises in the context of SAP CRM when there is an attempt to associate a product with a package that it is not part of.
  Cause:
  
  Incorrect Product-Package Association: The product you are trying to associate with the package is not included in that package. This could be due to a misconfiguration or misunderstanding of the product's categorization.
  Data Integrity Issues: There may be inconsistencies in the data, such as missing or incorrect entries in the product or package master data.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or modify the product or package, leading to this error.
  
  Solution:
  
  
  Verify Product and Package Association:
  
  Check the configuration of the product and ensure that it is indeed part of the specified package. You can do this by navigating to the product master data and reviewing its package assignments.
  If the product is not part of the package, you may need to add it to the package or select the correct package that includes the product.
  
  
  
  Update Master Data:
  
  If the product should belong to the package, you may need to update the master data to reflect this association. This can typically be done in the product management area of SAP CRM.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access and modify the product and package data. If you suspect authorization issues, consult with your SAP security team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific guidelines related to product and package management in your version of SAP CRM.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to CRM_PKGRL021 in the SAP Support Portal for any known issues or patches that may address this error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing additional insights or solutions.
  
  By following these steps, you should be able to resolve the CRM_PKGRL021 error and ensure proper product-package associations in your SAP CRM system.