How To Fix CRM_PKGRL020 - Date change only permitted by change process because of date rule

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PKGRL - Message class for package rules

• Message number: 020

• Message text: Date change only permitted by change process because of date rule

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PKGRL020 - Date change only permitted by change process because of date rule ?

  The SAP error message CRM_PKGRL020 indicates that a date change is only permitted through a specific change process due to a date rule in the SAP Customer Relationship Management (CRM) system. This error typically arises when a user attempts to modify a date field in a CRM document (like a sales order, activity, or service request) that is governed by certain business rules or processes.
  Cause:
  
  Date Rules: The system has predefined rules that restrict direct changes to certain date fields. These rules are often in place to maintain data integrity and ensure that changes follow a specific workflow.
  Change Process: The system may require that any changes to the date be made through a formal change process, which could involve approvals or additional steps to ensure that the change is valid and documented.
  Status of Document: The document may be in a status that does not allow for direct changes to the date fields.
  
  Solution:
  
  
  Use the Change Process: Follow the designated change process for the document. This may involve:
  
  Navigating to the appropriate transaction or screen where you can initiate a change request.
  Submitting the change for approval if required.
  Making the date change through the approved process.
  
  
  
  Check Document Status: Ensure that the document is in a status that allows for changes. If it is locked or in a completed status, you may need to change its status or consult with a supervisor or administrator.
  
  
  Consult Configuration: If you have access to the system configuration, check the date rules set up in the system. This may involve:
  
  Reviewing the customizing settings in the SAP CRM system.
  Adjusting the rules if necessary, but this should be done with caution and typically requires authorization.
  
  
  
  User Authorization: Ensure that you have the necessary permissions to make changes to the document. If not, contact your system administrator or the person responsible for user roles.
  
  
  Documentation: Refer to the SAP documentation or help resources for more detailed guidance on the specific change process for the type of document you are working with.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  Training: If you frequently encounter this error, consider training on the CRM system's change management processes.
  Support: If the issue persists, consider reaching out to your SAP support team for assistance.
  
  By following these steps, you should be able to resolve the error and make the necessary date changes in your SAP CRM system.