How To Fix CRM_PAYPLAN017 - Payer &1 supports cash on delivery, payment form is different

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAYPLAN - Messages of Payment Plan Set

• Message number: 017

• Message text: Payer &1 supports cash on delivery, payment form is different

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAYPLAN017 - Payer &1 supports cash on delivery, payment form is different ?

  The SAP error message CRM_PAYPLAN017 indicates that there is a mismatch between the payment method configured for a payer and the payment form being used in a transaction. Specifically, it suggests that the payer supports cash on delivery (COD) as a payment method, but the payment form being used in the transaction is different from what is allowed for that payer.
  
  Cause:
  
  Payer Configuration: The payer (customer) is set up in the system to only accept cash on delivery as a payment method.
  Payment Form Mismatch: The transaction is attempting to use a different payment form (e.g., credit card, bank transfer) that is not supported for that payer.
  Master Data Issues: There may be inconsistencies or errors in the master data related to the payer or the payment methods.
  
  
  Solution:
  
  
  Check Payer Configuration:
  
  Go to the customer master data in SAP and verify the payment methods assigned to the payer. Ensure that the payment form being used