How To Fix CRM_PAYPLAN016 - Payment form cash on delivery is not valid for payer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAYPLAN - Messages of Payment Plan Set

• Message number: 016

• Message text: Payment form cash on delivery is not valid for payer &1

What causes this issue?

The payer in this transaction cannot process Cash on Delivery (COD).

System Response

Further processing is not possible.

How to fix this error?

Maintain COD processing in this partner's master data.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAYPLAN016 - Payment form cash on delivery is not valid for payer &1 ?

  The SAP error message CRM_PAYPLAN016 indicates that the payment form "cash on delivery" (COD) is not valid for the specified payer. This error typically arises in the context of payment processing within the SAP Customer Relationship Management (CRM) module, particularly when dealing with payment plans or billing documents.
  Cause:
  
  Payer Configuration: The payer (customer) may not be configured to accept cash on delivery as a payment method. This could be due to settings in the customer master data or specific payment terms that do not allow COD.
  Payment Method Restrictions: The payment method for cash on delivery may not be enabled or allowed for the specific payer in the system.
  Country/Region Restrictions: Certain countries or regions may have restrictions on cash on delivery as a payment method, which could lead to this error.
  Sales Area Settings: The sales area configuration might not support cash on delivery for the specific payer.
  
  Solution:
  
  
  Check Customer Master Data: 
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data) and verify the payment terms and payment methods assigned to the payer.
  Ensure that the cash on delivery payment method is allowed for the customer.
  
  
  
  Review Payment Method Configuration:
  
  Check the configuration of payment methods in the SAP system (transaction code OBPM1 for payment methods in the company code).
  Ensure that the cash on delivery payment method is correctly set up and linked to the appropriate customer groups.
  
  
  
  Sales Area Configuration:
  
  Verify the sales area settings to ensure that cash on delivery is allowed for the relevant sales organization, distribution channel, and division.
  
  
  
  Country-Specific Settings:
  
  If applicable, check if there are any country-specific settings that restrict the use of cash on delivery for the payer.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or consult with your SAP support team for any specific configurations or restrictions that may apply to your organization.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  OBPM1 - Payment Methods in Company Code
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify customer master data and payment methods.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.