How To Fix CRM_ORGMAN115 - Trace: No sales groups

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 115

• Message text: Trace: No sales groups

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN115 - Trace: No sales groups ?

  The SAP error message CRM_ORGMAN115 with the description "No sales groups" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find any sales groups associated with a particular organizational unit or sales area. This can happen during various processes, such as when trying to create or manage sales orders, opportunities, or other CRM-related activities.
  Cause:
  
  Missing Sales Group Configuration: The most common cause is that the sales groups have not been defined or assigned in the system for the relevant organizational unit.
  Incorrect Organizational Structure: The organizational structure may not be set up correctly, leading to a lack of association between sales areas and sales groups.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the sales organization, distribution channel, or division.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the sales groups.
  
  Solution:
  
  
  Check Sales Group Configuration:
  
  Navigate to the configuration settings in SAP and ensure that the sales groups are defined for the relevant sales organization and distribution channel.
  Use transaction code SPRO to access the configuration menu and check under Sales and Distribution > Sales > Sales Organization > Define Sales Groups.
  
  
  
  Assign Sales Groups:
  
  If sales groups are defined but not assigned, you may need to assign them to the relevant organizational units. This can be done in the same configuration area.
  
  
  
  Review Organizational Structure:
  
  Ensure that the organizational structure is correctly set up. Check the relationships between sales organizations, distribution channels, and divisions.
  
  
  
  Check Master Data:
  
  Review the master data for customers, products, and sales areas to ensure that all necessary information is complete and accurate.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the sales groups. This can be checked with the help of your SAP security team.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVX5 (to maintain sales groups) and VOTXN (to check the assignment of sales areas).
  Documentation: Refer to SAP Help documentation for detailed information on sales organization and sales group configuration.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.