How To Fix CRM_ORGMAN100 - Error during RFC connection to OLTP system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 100

• Message text: Error during RFC connection to OLTP system

What causes this issue?

The connection to the connected system could not be created.

System Response

The data from the system cannot be read and transferred.

How to fix this error?

Check the system connection.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN100 - Error during RFC connection to OLTP system ?

  The SAP error message CRM_ORGMAN100 indicates that there is an issue with the Remote Function Call (RFC) connection to the OLTP (Online Transaction Processing) system. This error typically arises in scenarios where the CRM system is trying to communicate with an ERP or other backend system, and the connection fails for various reasons.
  Causes of CRM_ORGMAN100
  
  Network Issues: There may be network connectivity problems between the CRM system and the OLTP system.
  RFC Destination Configuration: The RFC destination may not be configured correctly in the SAP system. This includes incorrect parameters such as the target system's IP address, system number, or client.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations to access the OLTP system.
  System Downtime: The OLTP system may be down for maintenance or experiencing issues that prevent it from accepting connections.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection between the two systems.
  Incorrect SAP Router String: If an SAP router is used, the router string may be incorrect or misconfigured.
  
  Solutions to CRM_ORGMAN100
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the CRM and OLTP systems is stable and operational. You can use tools like ping or traceroute to test connectivity.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI and check the configuration of the RFC destination used for the connection. Ensure that all parameters (like target host, system number, client, etc.) are correct.
  Test the connection from SM59 to see if it is successful.
  
  
  
  Check User Authorizations:
  
  Ensure that the user ID used for the RFC connection has the necessary authorizations in both the CRM and OLTP systems. You can check this in transaction SU01.
  
  
  
  Check System Status:
  
  Verify that the OLTP system is up and running. You can check the system status in transaction SM51 or by logging into the OLTP system directly.
  
  
  
  Review Firewall Settings:
  
  If applicable, check the firewall settings to ensure that the necessary ports for SAP communication are open.
  
  
  
  Check SAP Router Configuration:
  
  If an SAP router is being used, verify that the router string is correct and that the router is operational.
  
  
  
  Review Logs:
  
  Check the system logs for any additional error messages that may provide more context about the issue. You can use transaction SM21 to view the system log.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SM59: RFC Destinations
  SU01: User Maintenance
  SM51: List of SAP Servers
  SM21: System Log
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to RFC connections.
  
  
  Documentation: Review the SAP documentation for RFC connections and troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ORGMAN100 error. If the problem persists, consider reaching out to your SAP Basis team or SAP support for further assistance.