How To Fix CRM_ORDPRP_I003 - Product list is not supported for service contract.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDPRP_I - Messages for PRP

• Message number: 003

• Message text: Product list is not supported for service contract.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDPRP_I003 - Product list is not supported for service contract. ?

  The SAP error message CRM_ORDPRP_I003 indicates that the product list you are trying to use is not supported for the service contract you are working with. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with service contracts and their associated products.
  Cause:
  
  Product List Configuration: The product list you are trying to use may not be configured correctly for the service contract. This could be due to missing or incorrect settings in the product master data or the service contract configuration.
  Service Contract Type: The type of service contract you are using may not allow for the specific products in the list. Different service contract types may have different product requirements or restrictions.
  Product Status: The products in the list may be inactive or not available for the specific service contract.
  Authorization Issues: There may be authorization issues preventing access to the product list for the service contract.
  
  Solution:
  
  
  Check Product List Configuration:
  
  Verify that the product list is correctly configured for the service contract. Ensure that the products are valid and active.
  Check the product master data to ensure that the products are set up correctly and are compatible with the service contract.
  
  
  
  Review Service Contract Type:
  
  Ensure that the service contract type you are using supports the products in the list. You may need to consult the configuration settings for the service contract types in your SAP system.
  
  
  
  Activate Products:
  
  If the products are inactive, you may need to activate them in the product master data.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access the product list and the service contract. Consult with your SAP security team if needed.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to service contracts and product lists for any specific requirements or limitations.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the transaction to identify any underlying issues or consult with your SAP support team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service contracts and CRMD_ORDERADM_H for order administration.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.