How To Fix CRM_ORDERADM_I528 - You can only choose one item category with rebate usage &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 528

• Message text: You can only choose one item category with rebate usage &1

What causes this issue?

The item category could not be changed for item &V2&. Some possible
reasons for this could be:
Item category &V3& was not created for rebate usage &V1&.
The item was transferred to a downstream system.

System Response

The previous item category appears in the item again. (This item was
last saved with item category &V4&).
This message remains until the document is saved or the changes are
discarded.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_I528 - You can only choose one item category with rebate usage &1 ?

  The SAP error message CRM_ORDERADM_I528 indicates that there is an issue with the selection of item categories in a sales order or a similar document in the SAP CRM system. Specifically, it states that you can only choose one item category that has rebate usage, which means that the system is enforcing a rule regarding how rebates can be applied to items in the order.
  Cause:
  The error typically arises when:
  
  Multiple Item Categories: You are trying to include multiple item categories in a single order that are configured to use rebates. The system restricts this to only one item category to avoid conflicts in rebate calculations.
  Configuration Settings: The item categories involved may be configured in a way that they are all set to use rebates, which leads to the conflict when they are selected together.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Item Categories: Check the item categories you are trying to include in the order. Ensure that only one of them is set to use rebates.
  
  
  Modify Order: If you need to include multiple items, ensure that only one item category with rebate usage is selected. You may need to adjust the order to remove or replace the conflicting item categories.
  
  
  Configuration Check: If you have access to the configuration settings, review the item category settings in the SAP Customizing Implementation Guide (IMG). Look for the settings related to rebate processing and ensure that only one item category is marked for rebate usage.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on item category configuration and rebate processing.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  
  Related Information:
  
  Rebate Processing: Understanding how rebates are processed in SAP CRM can help in configuring item categories correctly.
  Item Category Configuration: Familiarize yourself with the configuration of item categories in SAP, including how to set them up for different types of sales processes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional insights into rebate processing and item category restrictions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.