How To Fix CRM_ORDERADM_I509 - Product &1 is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 509

• Message text: Product &1 is not unique

What causes this issue?

The system could not found a matching product in the product master for
the description &V1& you entered.

System Response

The item is marked as incorrect.

How to fix this error?

You can check whether:
The product exists more than once in the product master
A product purchase order exists with the same description

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_I509 - Product &1 is not unique ?

  The SAP error message CRM_ORDERADM_I509, which states "Product &1 is not unique," typically occurs in the context of CRM (Customer Relationship Management) when there is an attempt to process an order or transaction involving a product that is not uniquely identifiable. This can happen for several reasons, and understanding the cause is crucial for finding a solution.
  Causes:
  
  Multiple Product Entries: The product in question may have multiple entries in the system, possibly due to different configurations, versions, or other attributes that make them non-unique.
  Incorrect Product Master Data: There may be issues with the product master data, such as missing or incorrect identifiers that should ensure uniqueness.
  Data Consistency Issues: There could be inconsistencies in the database, such as duplicate records or incorrect relationships between products and other entities.
  Configuration Issues: The system configuration may not be set up to handle the specific product types or categories correctly.
  
  Solutions:
  
  Check Product Master Data: Review the product master data for the product in question. Ensure that there are no duplicate entries and that all necessary fields (like product ID, description, etc.) are correctly filled out.
  Use Unique Identifiers: When processing orders, ensure that you are using unique identifiers for products. This may involve specifying additional attributes or selecting the correct product variant.
  Data Cleanup: If duplicates are found, consider cleaning up the data. This may involve merging duplicate records or deleting unnecessary entries.
  Review Configuration Settings: Check the configuration settings in the CRM system to ensure that it is set up to handle the products correctly. This may involve consulting with a system administrator or SAP consultant.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  Testing: After making changes, conduct tests to ensure that the error no longer occurs and that the system behaves as expected.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing product data, such as MM03 (Display Material), CRM_ORDER (Order Management), etc.
  SAP Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to CRM order management and product master data management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to SAP support for further assistance.