How To Fix CRM_ORDERADM_I505 - No item category could be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 505

• Message text: No item category could be determined

What causes this issue?

No matching item category could be created for the item.
Unless the item category is determined, determination of the following
items may not work properly :
Text procedure
Partner procedure
Status profile
Org. data profile
Date profile
Action profile
Obj. reference profile

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If necessary, check the item category assignment for the relevant
document type, and describe it.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_I505 - No item category could be determined ?

  The SAP error message CRM_ORDERADM_I505: No item category could be determined typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to determine the appropriate item category for a line item in a sales order, service order, or similar document. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  
  Missing Configuration: The item category may not be configured correctly in the system. This can happen if the item category is not defined for the specific transaction type or if the necessary settings are missing in the customizing settings.
  
  
  Incorrect Item Category Determination: The system uses specific rules to determine the item category based on the order type, product, and other parameters. If these rules are not set up correctly, the system may fail to find a suitable item category.
  
  
  Missing Master Data: If the product or service being ordered does not have the necessary master data (like item category, sales area, etc.) defined, the system will not be able to determine the item category.
  
  
  Inconsistent Data: There may be inconsistencies in the data related to the order, such as missing or incorrect entries in the order header or item details.
  
  
  Custom Enhancements: If there are custom enhancements or modifications in the system that affect item category determination, they may lead to this error.
  
  
  Solutions:
  
  
  Check Item Category Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to CRM > Order Management > Define Item Categories.
  Ensure that the item category is defined for the relevant order type and that all necessary settings are in place.
  
  
  
  Review Item Category Determination Rules:
  
  Check the item category determination rules in the customizing settings.
  Ensure that the rules are correctly set up to allow the system to determine the item category based on the order type and other relevant parameters.
  
  
  
  Verify Master Data:
  
  Check the master data for the product or service being ordered.
  Ensure that the necessary fields, such as item category and sales area, are filled out correctly.
  
  
  
  Check for Inconsistencies:
  
  Review the order details for any missing or incorrect entries.
  Ensure that all required fields in the order header and item details are populated correctly.
  
  
  
  Debug Custom Enhancements:
  
  If there are custom enhancements affecting item category determination, review the code to ensure it is functioning as intended.
  Consult with your ABAP developer if necessary.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it helpful to use transaction codes like CRMD_ORDER to view and analyze the order details.
  Documentation: Refer to SAP documentation for CRM order management for detailed information on item categories and their configuration.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.