How To Fix CRM_ORDER_OUTPUT003 - Default medium is not 'Mail' type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_OUTPUT - Messages for Output Control in CRM One Order

• Message number: 003

• Message text: Default medium is not 'Mail' type

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_OUTPUT003 - Default medium is not 'Mail' type ?

  The SAP error message "CRM_ORDER_OUTPUT003: Default medium is not 'Mail' type" typically occurs in the context of output management in SAP CRM (Customer Relationship Management). This error indicates that the system is trying to process an output (like an email) but the default output medium is not set to 'Mail'.
  
  Cause:
  
  Output Type Configuration: The output type for the document (e.g., order, quote) is not configured correctly to use 'Mail' as the default medium.
  Output Determination Procedure: The output determination procedure may not be set up to include 'Mail' as a valid output medium.
  Master Data Settings: The customer or business partner master data may not have the email address configured, or the email communication settings may not be properly set.
  Output Condition Records: There may be no condition records for the output type that specify 'Mail' as the medium.
  
  
  Solution:
  
  
  Check Output Type Configuration:
  
  Go to transaction code SPRO and navigate to the following path:SAP Customizing Implementation