How To Fix CRM_ORDER_OUTPUT003 - Default medium is not 'Mail' type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_OUTPUT - Messages for Output Control in CRM One Order

• Message number: 003

• Message text: Default medium is not 'Mail' type

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_OUTPUT003 - Default medium is not 'Mail' type ?

  The SAP error message "CRM_ORDER_OUTPUT003: Default medium is not 'Mail' type" typically occurs in the context of output management in SAP CRM (Customer Relationship Management). This error indicates that the system is trying to process an output (like an email) but the default output medium is not set to 'Mail'.
  Cause:
  
  Output Type Configuration: The output type for the document (e.g., order, quote) is not configured correctly to use 'Mail' as the default medium.
  Output Determination Procedure: The output determination procedure may not be set up to include 'Mail' as a valid output medium.
  Master Data Settings: The customer or business partner master data may not have the email address configured, or the email communication settings may not be properly set.
  Output Condition Records: There may be no condition records for the output type that specify 'Mail' as the medium.
  
  Solution:
  
  
  Check Output Type Configuration:
  
  Go to transaction code SPRO and navigate to the following path:
  SAP Customizing Implementation Guide > Customer Relationship Management > Master Data > Output Management > Define Output Types
  
  Ensure that the output type you are using is configured to have 'Mail' as a valid medium.
  
  
  
  Review Output Determination Procedure:
  
  Check the output determination procedure assigned to the document type. Ensure that it includes 'Mail' as a possible output medium.
  You can find this in the same SPRO path under "Define Output Determination Procedures".
  
  
  
  Check Master Data:
  
  Verify that the customer or business partner has a valid email address in their master data.
  You can check this in transaction BP (Business Partner) or XD03 (Customer Display).
  
  
  
  Maintain Output Condition Records:
  
  Use transaction NACE to maintain output condition records for the relevant application area (e.g., Sales, Order Management).
  Ensure that there are condition records for the output type that specify 'Mail' as the medium.
  
  
  
  Testing:
  
  After making the necessary changes, test the output generation again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPRO: Customizing settings
  NACE: Output types configuration
  BP: Business Partner maintenance
  XD03: Customer display
  
  
  Documentation: Refer to SAP Help documentation for detailed information on output management and configuration.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance related to output management in CRM.
  
  By following these steps, you should be able to resolve the error and ensure that the output medium is correctly set to 'Mail'.