How To Fix CRM_ORDER_MISC223 - Link from ERP document to CRM available, despite missing CRM document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_MISC - Cross-Object Messages

• Message number: 223

• Message text: Link from ERP document to CRM available, despite missing CRM document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_MISC223 - Link from ERP document to CRM available, despite missing CRM document ?

  The SAP error message CRM_ORDER_MISC223 indicates that there is a link from an ERP document to a CRM document, but the corresponding CRM document is missing. This situation can arise in scenarios where integration between SAP ERP and SAP CRM is involved, and it typically points to issues with data synchronization or document creation.
  Cause:
  
  Data Synchronization Issues: The ERP and CRM systems may not be properly synchronized, leading to discrepancies in document availability.
  Document Creation Failure: The CRM document may not have been created due to errors during the transfer process from ERP to CRM.
  Incorrect Configuration: There may be configuration issues in the integration settings between ERP and CRM.
  Deletion of CRM Document: The CRM document might have been deleted after the link was created in the ERP system.
  Network or Communication Issues: Temporary network issues could have interrupted the document transfer process.
  
  Solution:
  
  Check Document Status: Verify the status of the ERP document and check if the corresponding CRM document exists. Use transaction codes like CRMD_ORDER in CRM to search for the document.
  Recreate the CRM Document: If the CRM document is missing, you may need to recreate it. This can often be done by re-triggering the integration process or using specific transaction codes to create the document manually.
  Review Integration Settings: Check the configuration settings in both ERP and CRM systems to ensure that they are correctly set up for document transfer.
  Monitor Data Transfer: Use transaction codes like SMQ1 and SMQ2 to monitor the queues for any stuck messages that may indicate issues with data transfer.
  Check Logs: Review the application logs (transaction SLG1) for any error messages or warnings that could provide more context on why the CRM document is missing.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex integration scenarios.
  
  Related Information:
  
  Integration Framework: Understanding the integration framework between SAP ERP and SAP CRM is crucial. Familiarize yourself with middleware tools like SAP PI/PO or SAP Cloud Platform Integration if applicable.
  Transaction Codes: Familiarize yourself with relevant transaction codes for both ERP and CRM systems, such as CRMD_ORDER, CRMD_ORDERADM_H, and SOST for monitoring email and document transfers.
  Documentation: Review SAP documentation on CRM and ERP integration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORDER_MISC223 error and implement a solution to resolve it.