How To Fix CRM_ORDER_MISC221 - Missing link between ERP and CRM document was created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_MISC - Cross-Object Messages

• Message number: 221

• Message text: Missing link between ERP and CRM document was created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_MISC221 - Missing link between ERP and CRM document was created ?

  The SAP error message CRM_ORDER_MISC221 indicates that there is a missing link between an ERP (Enterprise Resource Planning) document and a CRM (Customer Relationship Management) document. This typically occurs when there is an inconsistency or a failure in the integration between the ERP and CRM systems, which can happen during document creation, updates, or data synchronization.
  Causes:
  
  Data Synchronization Issues: The integration between the ERP and CRM systems may not be functioning correctly, leading to missing or incomplete data.
  Document Creation Errors: The document in the ERP system may not have been created properly, or the corresponding CRM document may not have been generated.
  Configuration Issues: Incorrect configuration settings in the middleware or in the integration settings between ERP and CRM can lead to this error.
  Network or Connectivity Problems: Temporary network issues can disrupt the communication between the ERP and CRM systems.
  Authorization Issues: Lack of proper authorizations for users or processes involved in creating or linking documents can also cause this error.
  
  Solutions:
  
  Check Document Status: Verify the status of the ERP document to ensure it has been created successfully and is in a state that allows linking to the CRM document.
  Reprocess Integration: If the integration is managed through middleware (like SAP PI/PO), you may need to reprocess the integration messages or check for any failed messages.
  Review Configuration: Check the configuration settings in both the ERP and CRM systems to ensure they are correctly set up for integration. This includes checking the RFC connections and middleware settings.
  Check Logs: Review the application logs in both the ERP and CRM systems for any error messages or warnings that could provide more context about the issue.
  Manual Linking: If possible, manually link the documents in the CRM system if the automatic linking fails.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error message or provide patches or updates.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps taken to troubleshoot.
  
  Related Information:
  
  Integration Tools: Familiarize yourself with the integration tools used between ERP and CRM, such as SAP Process Integration (PI) or SAP Cloud Platform Integration (CPI).
  Transaction Codes: Use transaction codes like SMQ1 and SMQ2 to monitor queues for asynchronous messages, and SLG1 to check application logs.
  Documentation: Review SAP documentation related to CRM and ERP integration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORDER_MISC221 error and implement a solution to resolve it.