How To Fix CRM_ORDER_DEDUP103 - Duplicate search aborted due to missing sales prospect

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP - Deduplication Messages

• Message number: 103

• Message text: Duplicate search aborted due to missing sales prospect

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP103 - Duplicate search aborted due to missing sales prospect ?

  The SAP error message CRM_ORDER_DEDUP103 indicates that a duplicate search process was aborted because the system could not find a sales prospect. This typically occurs in the context of Customer Relationship Management (CRM) when the system is trying to identify and manage duplicate entries for sales prospects or leads.
  Cause:
  
  
  Missing Sales Prospect Data: The error usually arises when the system attempts to perform a duplicate check on a sales prospect that does not exist in the database. This could be due to:
  
  The sales prospect was not created or saved properly.
  The sales prospect was deleted or is inactive.
  There is a mismatch in the data being used for the duplicate check (e.g., incorrect identifiers).
  
  
  
  Configuration Issues: There may be issues with the configuration of the duplicate check settings in the CRM system, leading to the inability to locate the sales prospect.
  
  
  Data Integrity Issues: There could be inconsistencies or corruption in the data that prevent the system from recognizing the sales prospect.
  
  
  Solution:
  
  
  Verify Sales Prospect Existence: Check if the sales prospect in question exists in the system. You can do this by searching for the prospect using the relevant transaction codes or reports in SAP CRM.
  
  
  Check Data Entry: Ensure that the data entered for the sales prospect is complete and accurate. Look for any missing fields or incorrect entries that might prevent the system from recognizing the prospect.
  
  
  Review Configuration Settings: If you have access to the configuration settings, review the duplicate check settings in the CRM system. Ensure that the criteria for identifying duplicates are correctly set up.
  
  
  Data Consistency Check: Run data consistency checks to identify any issues with the sales prospect data. This may involve using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to analyze the order data.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM duplicate checks for any specific guidance or patches that may address this issue.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights or solutions based on the specific version of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing sales prospects and orders.
  SAP Notes: Check for any SAP Notes related to CRM duplicate checks or the specific error message for additional troubleshooting steps or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDER_DEDUP103 error effectively.