How To Fix CRM_ORDER_CUST147 - Error when updating table CRMS4C_PLANT_SRV. Deletion failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 147

• Message text: Error when updating table CRMS4C_PLANT_SRV. Deletion failed.

What causes this issue?

Error when updating table CRMS4C_PLANT_SRV. Deletion failed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The entries with value '*' in the field 'Plant' can't be processed by
the system, thus make no sense. Delete manually all entries in view
CRMS4V_PLANT_SRV which have the value '*' in the field 'Plant'. For
this, go to 'Configure your solution' application area 'Service', sub
application area 'Service Order Management' to Item Name 'Employee
Service Location'. Choose the Configuration Step 'Assign Plant to
Service Employee and Country'.

Procedure for System Administrators

If unsure, check the report documentation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST147 - Error when updating table CRMS4C_PLANT_SRV. Deletion failed. ?

  The SAP error message CRM_ORDER_CUST147, which indicates an issue when updating the table CRMS4C_PLANT_SRV, typically arises during operations related to service orders or service-related transactions in the SAP Customer Relationship Management (CRM) module. The specific message "Deletion failed" suggests that there was an attempt to delete an entry in the table, but the operation was unsuccessful.
  Possible Causes:
  
  Foreign Key Constraints: The entry you are trying to delete may be referenced by other tables, leading to a violation of foreign key constraints.
  Locking Issues: The record may be locked by another transaction or user, preventing the deletion.
  Data Integrity Issues: There may be inconsistencies or corruption in the data that prevent the deletion from being processed.
  Authorization Issues: The user may not have the necessary permissions to perform the deletion operation.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with standard operations.
  
  Solutions:
  
  Check for Dependencies: Investigate if the record you are trying to delete is being referenced by other records. You can use transaction codes like SE11 or SE16 to check related tables.
  Release Locks: If the record is locked, you can use transaction SM12 to check for and release any locks on the table.
  Data Consistency Check: Run consistency checks on the relevant tables to identify and resolve any data integrity issues.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the deletion. You can check this using transaction SU53 or by consulting with your security team.
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may require the assistance of a developer.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), SM12 (Lock Entries), and SU53 (Authorization Check).
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review SAP documentation related to CRM service orders and the specific tables involved to understand their relationships and constraints better.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDER_CUST147 error effectively.