How To Fix CRM_ORDER_CUST140 - Records from non-SAP Systems cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 140

• Message text: Records from non-SAP Systems cannot be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST140 - Records from non-SAP Systems cannot be deleted ?

  The SAP error message CRM_ORDER_CUST140 indicates that there is an attempt to delete records that originate from non-SAP systems. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to delete or modify data that was imported or created from external systems, which are not managed by SAP.
  Cause:
  
  Data Origin: The records in question were created in a non-SAP system and are being referenced in the SAP CRM system. SAP has restrictions on deleting such records to maintain data integrity.
  Integration Issues: If there is an integration between SAP and non-SAP systems (like middleware or third-party applications), the data synchronization might not be set up correctly, leading to inconsistencies.
  Configuration Settings: The system may be configured to prevent the deletion of records that are not originally created within the SAP environment.
  
  Solution:
  
  Check Data Origin: Verify the origin of the records you are trying to delete. If they are indeed from a non-SAP system, you will need to handle them according to the integration rules established.
  Data Deletion Process: If you need to delete these records, you may have to do it from the non-SAP system or through the integration layer that manages the data flow between the systems.
  Consult Documentation: Review the integration documentation or guidelines provided for the non-SAP system to understand how to manage records created externally.
  System Configuration: If you believe that the records should be deletable, check with your SAP Basis or system administrator to see if there are configuration settings that can be adjusted to allow deletion.
  Error Handling: Implement error handling in your integration processes to manage such scenarios gracefully, ensuring that users are informed about the limitations.
  
  Related Information:
  
  Integration Middleware: If you are using middleware (like SAP PI/PO, MuleSoft, etc.), check the configurations and mappings to ensure that records are being handled correctly.
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide additional context on handling records from non-SAP systems.
  User Permissions: Ensure that the user attempting to delete the records has the necessary permissions and roles assigned in the SAP system.
  Testing: If changes are made to the integration or configuration, conduct thorough testing to ensure that the issue is resolved without introducing new problems.
  
  If the problem persists after following these steps, it may be beneficial to consult with SAP support or a technical consultant who specializes in SAP CRM and integration scenarios.