How To Fix CRM_ORDER_CUST128 - Error when updating table CRMS4C_PLANT_SRV. Deletion failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 128

• Message text: Error when updating table CRMS4C_PLANT_SRV. Deletion failed.

What causes this issue?

Error when updating table CRMS4C_PLANT_SRV. Deletion failed.

System Response

How to fix this error?

Delete manually all entries in view CRMS4V_PLANT_SRV which have the
value '*' in the field 'EMPLOYEE'. For this, go to 'Configure your
solution' application area 'Service', sub application area 'Service
Order Management' to Item Name 'Employee Service Location'. Choose
the Configuration Step 'Assign Plant to Service Employee and Country'.
In case you need equivalent entries, check if view CRMS4V_PLNT_SRV has
the entries. For this, go to 'Configure your solution' application area
'Service', sub application area 'Service Order Management' to Item Name
'Employee Service Location'. Choose the Configuration Step 'Assign
Plant to Country'.

Procedure for System Administrators

If unsure, check the report documentation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST128 - Error when updating table CRMS4C_PLANT_SRV. Deletion failed. ?

  The SAP error message CRM_ORDER_CUST128, which indicates that there was a failure in updating the table CRMS4C_PLANT_SRV due to a deletion issue, can arise from various causes. Below are some potential causes, solutions, and related information to help you troubleshoot and resolve the issue.
  Causes:
  
  Data Integrity Issues: The record you are trying to delete may be linked to other records in the database, leading to referential integrity constraints being violated.
  Locking Issues: The record may be locked by another transaction or user, preventing the deletion from being completed.
  Authorization Issues: The user may not have the necessary permissions to delete the record from the table.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with the standard deletion process.
  Database Constraints: There may be database-level constraints that prevent the deletion of the record.
  
  Solutions:
  
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the table or records you are trying to delete. If there are locks, you may need to wait for them to be released or contact the user who holds the lock.
  
  
  Review Data Relationships: Investigate the relationships between the records in the CRMS4C_PLANT_SRV table and other related tables. Ensure that there are no dependencies that would prevent deletion.
  
  
  Check Authorizations: Verify that the user has the necessary authorizations to perform the deletion. You can use transaction SU53 to check for authorization failures.
  
  
  Debug Custom Code: If there are custom enhancements or code that might be affecting the deletion process, consider debugging the relevant code to identify any issues.
  
  
  Use Transaction Codes: Use transaction codes like SE11 to check the table structure and constraints. You can also use SE14 to check for database inconsistencies.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide guidance on similar issues.
  
  
  Reprocess the Transaction: If the error occurred during a batch process, try reprocessing the transaction after addressing any identified issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE14 (Database Utility), SM12 (Lock Entries), and SU53 (Authorization Check).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have taken to troubleshoot it.
  Documentation: Review the SAP documentation related to CRM and the specific tables involved to understand their relationships and constraints better.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORDER_CUST128 error and implement a suitable solution.