How To Fix CRM_ORDER_CUST121 - Transaction type &1 does not have leading business transac. category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 121

• Message text: Transaction type &1 does not have leading business transac. category &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST121 - Transaction type &1 does not have leading business transac. category &2 ?

  The SAP error message CRM_ORDER_CUST121 indicates that there is a mismatch between the transaction type and the leading business transaction category in the SAP CRM system. This error typically occurs when you are trying to create or process a transaction (like a sales order, service order, etc.) that is not properly configured in the system.
  Cause:
  
  Configuration Issue: The transaction type you are using does not have a corresponding leading business transaction category defined in the system.
  Missing Customization: The necessary customization for the transaction type may not have been completed, or the transaction type may not be linked to the correct business transaction category.
  Incorrect Transaction Type: The transaction type being used may not be appropriate for the operation you are trying to perform.
  
  Solution:
  
  
  Check Transaction Type Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to CRM > Order Management > Define Transaction Types.
  Verify that the transaction type you are using is correctly configured and linked to the appropriate leading business transaction category.
  
  
  
  Define Leading Business Transaction Category:
  
  In the same configuration area, ensure that the leading business transaction category is defined for the transaction type.
  If it is missing, you may need to create or modify the configuration to include the correct leading business transaction category.
  
  
  
  Review Customizing Settings:
  
  Ensure that all necessary customizing settings for the transaction type are completed.
  Check if there are any dependencies or prerequisites that need to be fulfilled for the transaction type to function correctly.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on transaction types and leading business transaction categories.
  
  
  
  Related Information:
  
  Transaction Types: These are used to categorize different types of business transactions in SAP CRM. Each transaction type can have specific settings and configurations.
  Business Transaction Categories: These are used to define the nature of the business process and can include categories like sales orders, service orders, etc.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP functional consultant or your SAP support team for further assistance.