How To Fix CRM_ORDER_CUST120 - First entry for channel &1; all other process types will be deactivated

CRM_ORDER_CUST120 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 120

• Message text: First entry for channel &1; all other process types will be deactivated

What causes this issue?

There are no entries for the selected channel so far. This means that
currently all process types are active for the channel. This is
convenient for test systems. If you save this entry, all other process
types are switched off for this channel and have to be activated again
by a new entry in this table.

System Response

Check if you want to save this entry.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST120 - First entry for channel &1; all other process types will be deactivated ?

  The SAP error message CRM_ORDER_CUST120 indicates that there is an issue with the configuration of the communication channels in the SAP CRM system. Specifically, it suggests that the system has detected that the first entry for a particular channel (denoted by &1) is not properly configured, leading to the deactivation of all other process types associated with that channel.
  
  Cause:
  
  Missing Configuration: The communication channel may not be properly configured in the system. This could be due to missing entries in the customizing settings.
  Incorrect Process Type: The process type associated with the channel may not be correctly defined or may not exist.
  Inconsistent Data: There may be inconsistencies in the data related to the communication channel or process types.
  Authorization Issues: There could be authorization issues preventing the system from accessing the necessary configuration.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for communication channels.
  Ensure that the channel