How To Fix CRM_ORDER_CUST120 - First entry for channel &1; all other process types will be deactivated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 120

• Message text: First entry for channel &1; all other process types will be deactivated

What causes this issue?

There are no entries for the selected channel so far. This means that
currently all process types are active for the channel. This is
convenient for test systems. If you save this entry, all other process
types are switched off for this channel and have to be activated again
by a new entry in this table.

System Response

Check if you want to save this entry.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST120 - First entry for channel &1; all other process types will be deactivated ?

  The SAP error message CRM_ORDER_CUST120 indicates that there is an issue with the configuration of the communication channels in the SAP CRM system. Specifically, it suggests that the system has detected that the first entry for a particular channel (denoted by &1) is not properly configured, leading to the deactivation of all other process types associated with that channel.
  Cause:
  
  Missing Configuration: The communication channel may not be properly configured in the system. This could be due to missing entries in the customizing settings.
  Incorrect Process Type: The process type associated with the channel may not be correctly defined or may not exist.
  Inconsistent Data: There may be inconsistencies in the data related to the communication channel or process types.
  Authorization Issues: There could be authorization issues preventing the system from accessing the necessary configuration.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for communication channels.
  Ensure that the channel specified in the error message is correctly configured and that all required fields are filled out.
  
  
  
  Verify Process Types:
  
  Check the process types associated with the channel. Ensure that the first entry is valid and that all other process types are correctly defined.
  If necessary, create or adjust the process types to ensure they are properly linked to the communication channel.
  
  
  
  Review Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for any inconsistencies or missing entries.
  Ensure that all necessary data is present and correctly linked.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access and modify the communication channel settings.
  If there are authorization issues, work with your security team to resolve them.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM configuration and communication channels for any additional guidance or known issues.
  
  
  
  Testing:
  
  After making the necessary changes, test the configuration to ensure that the error no longer occurs and that the process types are activated as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (to access the IMG), CRMD_ORDER (to manage CRM orders), and CRMD_ORDERADM_H (to view order administration).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORDER_CUST120 error and implement a solution to resolve it.