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Message type: E = Error
Message class: CRM_ORDER_CUST - Customizing Order (General)
Message number: 046
Message text: Enter a valid Available-To-Promise (ATP) profile
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CRM_ORDER_CUST046
- Enter a valid Available-To-Promise (ATP) profile ?The SAP error message CRM_ORDER_CUST046 indicates that the system requires a valid Available-To-Promise (ATP) profile to process the order. This error typically occurs in the context of sales order processing within the SAP Customer Relationship Management (CRM) module when the ATP check is being performed.
Cause:
- Missing ATP Profile: The ATP profile that is required for the order type or item category is not defined or is missing in the system.
- Incorrect Configuration: The configuration settings for ATP profiles may not be correctly set up in the system.
- Order Type or Item Category Issues: The order type or item category being used may not be linked to a valid ATP profile.
- Master Data Issues: The material master or other related master data may not have the necessary ATP settings configured.
Solution:
Check ATP Profile Assignment:
- Go to the configuration settings in SAP and check the assignment of ATP profiles to the relevant order types and item categories.
- Ensure that the ATP profile is correctly assigned to the sales order type you are working with.
Define ATP Profiles:
- If the ATP profile is missing, you may need to create a new ATP profile. This can be done in the SAP configuration under the relevant path (usually found in the Logistics or Sales and Distribution sections).
- Use transaction code SPRO to access the configuration menu and navigate to the ATP profile settings.
Review Material Master Data:
- Check the material master data for the items in the order. Ensure that the ATP settings are correctly configured in the material master.
- Use transaction code MM03 to view the material master and check the relevant views (like Sales Org. Data, MRP, etc.) for ATP settings.
Test ATP Check:
- After making the necessary changes, perform a test ATP check to ensure that the system can now process the order without errors.
Consult Documentation:
- Review SAP documentation or help resources for more detailed guidance on ATP profiles and their configuration.
Related Information:
If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM and ATP processes.
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