How To Fix CRM_ORDER_CUST034 - Enter an item usage

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 034

• Message text: Enter an item usage

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST034 - Enter an item usage ?

  The SAP error message CRM_ORDER_CUST034, which states "Enter an item usage," typically occurs in the context of creating or modifying a sales order or service order in the SAP Customer Relationship Management (CRM) module. This error indicates that the system requires the user to specify an "item usage" for the order item being processed.
  Cause:
  The error is triggered when:
  
  An item in the order does not have a specified item usage, which is a required field in certain scenarios.
  The item usage is necessary for the system to determine how the item should be processed, billed, or delivered.
  The configuration of the order type or item category mandates the entry of item usage.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Identify the Item: Check which item in the order is causing the error. This can usually be found in the order details.
  
  
  Enter Item Usage:
  
  Navigate to the item details in the order.
  Look for the field labeled "Item Usage" or similar.
  Enter the appropriate item usage code. This code typically corresponds to how the item is intended to be used (e.g., for sales, service, etc.).
  
  
  
  Check Configuration: If you are unsure about what item usage to enter, consult with your SAP configuration team or refer to the documentation for the specific order type and item category being used.
  
  
  Save the Order: After entering the required information, save the order to see if the error is resolved.
  
  
  Related Information:
  
  Item Usage Codes: Familiarize yourself with the different item usage codes that are relevant to your business processes. These codes can vary based on the configuration of your SAP system.
  SAP Documentation: Refer to SAP Help documentation or your organization's internal documentation for more details on item usage and its implications in order processing.
  User Roles and Permissions: Ensure that you have the necessary permissions to edit order items and enter item usage.
  Consult with SAP Support: If the issue persists or if you are unsure about the correct item usage to enter, consider reaching out to your SAP support team for assistance.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST034 error and proceed with your order processing in SAP CRM.