How To Fix CRM_ORDER072 - You are not authorized to process service transactions.

CRM_ORDER072 - Overview

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 072

• Message text: You are not authorized to process service transactions.

What causes this issue?

You are not authorized to process (create, change, display, delete, or
edit) service transactions that use the specified sales organizational
units.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact technical support.

Procedure for System Administrators

Check the restrictions for the business role that has been assigned to
the user.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER072 - You are not authorized to process service transactions. ?

  The SAP error message CRM_ORDER072, which states "You are not authorized to process service transactions," typically indicates that the user attempting to perform a service transaction does not have the necessary authorizations assigned in the SAP system. This can occur in various scenarios, such as when trying to create, change, or display service orders or related documents.
  
  Cause:
  
  Missing Authorizations: The user lacks the required authorization objects related to service transactions in the SAP CRM module.
  Role Assignment: The user may not have the appropriate roles assigned in their user profile that include the necessary permissions for service transactions.
  Authorization Profile: The authorization profile assigned to the user may not include the necessary authorizations for the specific transaction they are trying to execute.
  
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check which authorization check failed. This will provide insight into the specific authorization object that is missing.
  Alternatively, you can use