How To Fix CRM_ORDER072 - You are not authorized to process service transactions.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 072

• Message text: You are not authorized to process service transactions.

What causes this issue?

You are not authorized to process (create, change, display, delete, or
edit) service transactions that use the specified sales organizational
units.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact technical support.

Procedure for System Administrators

Check the restrictions for the business role that has been assigned to
the user.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER072 - You are not authorized to process service transactions. ?

  The SAP error message CRM_ORDER072, which states "You are not authorized to process service transactions," typically indicates that the user attempting to perform a service transaction does not have the necessary authorizations assigned in the SAP system. This can occur in various scenarios, such as when trying to create, change, or display service orders or related documents.
  Cause:
  
  Missing Authorizations: The user lacks the required authorization objects related to service transactions in the SAP CRM module.
  Role Assignment: The user may not have the appropriate roles assigned in their user profile that include the necessary permissions for service transactions.
  Authorization Profile: The authorization profile assigned to the user may not include the necessary authorizations for the specific transaction they are trying to execute.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check which authorization check failed. This will provide insight into the specific authorization object that is missing.
  Alternatively, you can use transaction code SU01 to view the user’s profile and roles.
  
  
  
  Review Authorization Roles:
  
  Ensure that the user has the correct roles assigned that include the necessary authorizations for service transactions. This can be done by checking the roles assigned to the user in SU01 or PFCG.
  If the user does not have the required roles, you may need to assign them or request the necessary roles from your SAP security team.
  
  
  
  Modify Authorization Objects:
  
  If the user needs additional authorizations, the security team can modify the authorization objects in the relevant roles to include the necessary permissions for service transactions.
  
  
  
  Testing:
  
  After making changes to the user’s authorizations or roles, have the user log out and log back in to ensure that the changes take effect.
  Test the transaction again to confirm that the issue has been resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to service transactions in SAP CRM include CRM_ORDER, CRM_SERVICE, and others. You may need to check the specific authorization objects that are relevant to the service transactions being processed.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to authorization issues in SAP CRM.
  Documentation: Refer to SAP documentation or training materials for more information on user roles and authorizations in SAP CRM.
  
  If the issue persists after checking and updating authorizations, it may be necessary to consult with your SAP Basis or security team for further investigation.