How To Fix CRM_ORDER069 - Access to one or more business objects denied by Access Control Engine

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 069

• Message text: Access to one or more business objects denied by Access Control Engine

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER069 - Access to one or more business objects denied by Access Control Engine ?

  The SAP error message CRM_ORDER069 indicates that access to one or more business objects is denied by the Access Control Engine (ACE). This typically occurs in SAP Customer Relationship Management (CRM) systems when a user attempts to perform an action on a business object for which they do not have the necessary authorizations.
  Cause:
  
  Authorization Issues: The user does not have the required authorizations to access or modify the specific business object. This can be due to missing roles or authorizations in the user's profile.
  Access Control Configuration: The Access Control Engine may have specific rules or configurations that restrict access to certain business objects based on user roles, organizational units, or other criteria.
  Business Object Restrictions: Certain business objects may have additional restrictions based on the status of the object or the context in which the user is trying to access it.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to check the authorization check that failed. This will provide insight into which specific authorization is missing.
  Review the user's roles and authorizations in transaction PFCG to ensure they have the necessary permissions for the business object in question.
  
  
  
  Review Access Control Configuration:
  
  If you have access to the Access Control Engine configuration, review the rules and settings to ensure that the user should have access to the business object.
  Check if there are any specific restrictions applied to the business object that may be causing the denial.
  
  
  
  Consult with Security Team:
  
  If you are unable to resolve the issue, consult with your SAP security team or basis team. They can help analyze the authorization logs and make necessary adjustments to the user's roles.
  
  
  
  Testing:
  
  After making changes to authorizations or configurations, test the access again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  SU01: User Maintenance (to check user details)
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization concepts and the Access Control Engine.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to CRM_ORDER069 or the Access Control Engine.
  
  
  User Training: Ensure that users are trained on the importance of having the correct authorizations and how to request additional access if needed.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.