How To Fix CRM_ORDER064 - You are not authorized to create transaction &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 064

• Message text: You are not authorized to create transaction &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER064 - You are not authorized to create transaction &1 ?

  The SAP error message CRM_ORDER064, which states "You are not authorized to create transaction &1," typically indicates that the user does not have the necessary authorizations to create a specific transaction in the SAP Customer Relationship Management (CRM) system. This can occur in various scenarios, such as when trying to create a sales order, service order, or any other CRM-related transaction.
  Cause:
  
  Authorization Issues: The user’s role or profile does not include the necessary authorizations for creating the specific transaction type.
  Missing Authorization Objects: The required authorization objects for the transaction are not assigned to the user.
  Transaction Type Restrictions: Certain transaction types may have specific restrictions based on user roles or organizational units.
  Profile Changes: Recent changes to user roles or profiles may have inadvertently removed necessary authorizations.
  
  Solution:
  
  
  Check User Roles: Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management transaction (e.g., SU01) and checking the roles assigned to the user.
  
  
  Review Authorization Objects: Identify the specific authorization objects required for the transaction type you are trying to create. Common authorization objects for CRM transactions include:
  
  C_RCRM_ORDER (CRM Order Management)
  C_RCRM_SALES (Sales Order Management)
  C_RCRM_SERVICE (Service Order Management)
  
  
  
  Adjust Authorizations: If the user lacks the necessary authorizations, work with your SAP security team to adjust the user’s roles or add the required authorization objects.
  
  
  Use Transaction SU53: After encountering the error, use transaction SU53 to check the last authorization check. This transaction provides insights into which authorization checks failed and can help identify missing authorizations.
  
  
  Consult with Security Team: If you are not authorized to make changes to user roles or authorizations, contact your SAP security team or administrator for assistance.
  
  
  Testing: After making changes, have the user log out and log back in to ensure that the new authorizations take effect. Then, attempt to create the transaction again.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to authorization errors in CRM.
  Documentation: Review SAP documentation regarding user roles and authorizations in CRM to understand how to manage and assign them effectively.
  Training: Consider providing training for users on how to request additional authorizations if they encounter similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_ORDER064 error and enable the user to create the required transaction.